Nabídka práce Customer Success Manager with German - Praha

Liliia Matiishyn, e-mail: zaslat email Role Responsibilities The responsibilities of the role will include: " Proactive and reactive contacting selected customers to retain, upsell and/or cross-sell " Monitoring of customer needs and tenders (potential of upsell and cross-sell) " Monitoring of customer behavior (transaction amount, area, value, etc.) " Monitoring of competition, cooperation with the Marketing department " Internal communication on behalf of the customer to satisfy their requests " Setting up new offers and products in the system " Following internal rules during all procedures " Following the manager´s requests Contact with the customer " Daily contact with multiple customers " Communication channels: phone, email, online meeting tools " Contact persons: fleet manager, company owner, person responsible for fuel/EV cards, drivers etc. " Proactively collecting data about fuel/EV card needs, purchase behavior, customer needs/wants etc. Monitoring of the customer " Monitoring card usage & transaction habits: what fuels and products, which area (only locally or in the whole country/abroad), use of other products (VAS) " Monitoring fuel consumption changes: proactive control of decrease and increase of pumping " Competition and its offers: monitoring of competition (both general and local) " Volume distribution in the company - among individual fuel/EV cards " Tools for monitoring of all above: Power BI, public sources, SFDC, etc. Qualifications & Skills " German language - level C1/C2 (fully fluent or native) is required " The knowledge of English language on B2 level OR Czech language on B2 level " A minimum education level: a high-school diploma or equivalent is required " A previous working experience in Sales (ideal) or/and Customer Service (welcomed): 0 to 2 years " User knowledge of MS Office applications " Good verbal and written communication skills " Proactive personality, assertivity, and ability to persuade " Capable of working well under pressure and achieving goals " Organizational skills " Strong active listening abilities " Able to identify and cater to Customer needs. " Capable of Up- and cross-sell within a range of products and services. Benefits & Perks " Opportunity to work in the FinTech industry, and learn about our products " 5 weeks of vacation, 3 sick days, 2 free days, 2 Global Volunteering days " Training and further education opportunities: LinkedIn Learning, Disc personality assessment, etc. " Hybrid working model after completing the probation period: 3 days office, 2 days Home Office " Base in a modern office in Palmovka, where you will have access to an open roof terrace, relax rooms, kitchens with new coffee machines, and different kinds of tea available " Fresh fruit is delivered every Tuesday to the office " Meal allowance sent directly to your bank account: 99 CZK gross per working day " Flexible benefits system: you will have a monthly budget of 1300 CZK, which you could spend either on an additional retirement contribution, or Multisport card, or as an additional budget on your Pluxee account (former Sodexo) " Special offer for T-mobile tariff for your personal use " Special offer for our fueling cards " Massages in the office - we will cover half of the price! Gifts for work anniversaries, life jubilees, weddings, and registered partnerships

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